Welcome to the English Language Success Academy (“we,” “us,” or “our”). We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, www.thisiselsa.com (the “Site”). By using our Site, you agree to the collection and use of your information in accordance with this policy.
We comply with the UK General Data Protection Regulation (UK GDPR) and other relevant UK laws regarding data protection.
1. Information We Collect
We collect and process the following types of information:
a) Personal Data You Provide
- Contact Information: If you contact us via email, forms, or sign up for our newsletter, we may collect your name, email address, and any other details you choose to provide.
- Account Information: When you register for an account or enroll in a course, we may collect information such as your name, email address, and any other details necessary to create your account.
b) Automatically Collected Information
When you visit our Site, certain information is automatically collected, including:
- IP Address: Your Internet Protocol (IP) address may be logged to help diagnose server problems and manage the Site.
- Cookies: We use cookies to enhance your experience on our website and to collect anonymous data such as browser type, language preference, and usage statistics.
For more details, see our Cookies Policy below.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- Providing Services: To create and manage your account, respond to inquiries, and deliver educational content and services you’ve requested.
- Communications: To communicate with you about updates, offers, and information related to the English Language Success Academy, provided you have consented to receive such communications.
- Improving the Site: To analyze trends, track user movement, and improve our content and user experience.
- Legal Obligations: To comply with legal obligations under UK law and regulations.
3. Sharing Your Information
We will not sell or rent your personal information to third parties. However, we may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with trusted service providers who help us operate our website and deliver our services, such as email marketing platforms or payment processors. These providers are contractually obligated to keep your information secure and only use it for the purposes we specify.
- Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid requests by government or regulatory authorities.
4. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. If you request to delete your information, we will comply in accordance with applicable laws.
5. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request correction of any incomplete or inaccurate data we hold about you.
- Erasure: You can ask us to delete or remove your personal data where there is no good reason for us to continue processing it.
- Restriction of Processing: You can ask us to restrict the processing of your personal data in certain situations.
- Data Portability: You can request the transfer of your personal data to a third party.
- Right to Object: You have the right to object to the processing of your personal data in certain circumstances, such as for marketing purposes.
If you wish to exercise any of these rights, please contact us at info@thisiselsa.com.
6. Cookies Policy
Cookies are small text files stored on your device when you visit certain web pages. We use cookies to:
- Ensure the website functions properly.
- Analyze how users interact with the Site to improve user experience.
- Track preferences and improve content delivery.
You can control or disable cookies through your web browser settings. Please note that disabling cookies may impact the functionality of our Site.
7. Data Security
We are committed to ensuring that your information is secure. We have implemented appropriate technical and organizational measures to safeguard the personal data we collect. However, please note that no method of transmission over the Internet is 100% secure.
8. Third-Party Links
Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We encourage you to review the Privacy Policy of every site you visit, as we are not responsible for their practices.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will revise the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us at:
Email: info@thisiselsa.com
We take your privacy seriously and will respond to your queries promptly.
Last Updated: 19th October 2024
